An Alternative to Restaurant Back Office System

Posted by Dave Bennett on 2/14/17 9:54 AM

More than two ways to skin a cat...

In a previous post, I touched on the impact human behavior has on the deployment of a restaurant back office system. Many times the most difficult part of deploying a back office system is to get the managers to change their day to day behavior to fit the new system. If everyone doesn't use the system properly, it becomes garbage in - garbage out.

So, why would we want to start such a challenging project? Two motivations to deploy a back office system are improving process controls and automating repetitive tasks. In this post, I'd like to describe some alternatives to traditional back office systems. There are layers to this onion, and you do not need to view it as an "all or nothing" game.

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Topics: Restaurant Custom Reporting

Are Data Integrations Important For Restaurant Reporting?

Posted by Chuck Bartlett on 2/8/17 11:24 AM

Data Integration

Data integration is best described as a process in which heterogeneous data (marketing, sales, operations, customer, mystery shop, cleanliness, finance, etc.) often referred to as information silos, is extracted, transformed and combined in a data warehouse where it's accessible through a presentation layer that allows it to be used together to form more meaningful and actionable reports.

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Topics: Restaurant IT

How Labor Affects Restaurant Promotions

Posted by Leslie on 2/1/17 2:37 PM

As a restaurant CMO the areas of social media, guest feedback and planning the next profitable promotion probably take up most of your time. But what about labor? Wait, Operations is supposed to take care of labor scheduling and staffing not marketing. Before you pass this very important function off to the next guy you may want to see how labor affects the marketing department's efforts.

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Topics: Restaurant Profit, Restaurant Operations


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