Investigating Customer Satisfaction and Tip Percentage Relationships

Posted by Frank on 1/16/17 9:30 AM

The Foundation

For the purpose of this article, let's make the assumption that the multiple restaurants you oversee have, in some form or another, a POS system, an established holiday calendar, weather data, customer satisfaction surveys, kitchen timers, and a labor management system.

If you only have a few of these systems in place, that's okay. I just wanted to name the data source systems that could be leveraged for this reporting overview.

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Topics: Restaurant Profit, Restaurant Operations

Should You Change Your Restaurant POS?

Posted by Dave Bennett on 1/6/17 2:16 PM

It seems like an eternal question for many restaurant companies; should I dump the POS we use today in favor of a 'better' one? In our business, the POS is a fundamental system. Without a POS it is vitually impossible to run a multi-unit company. From out vantange point, it is also one of the most disliked systems. The churn in POS is not well documented but I think it is easy to say over 50% of companies choose a different vendor when their current POS reaches end of life. Shooting the POS vendor seems to be a popular sport among restaurant companies.

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Topics: Restaurant Operations

A Look Back - Mirus 2016

Posted by Frank on 12/20/16 11:04 AM

A look back on 2016

Listening and Improving

I asked Dina Misener, Manager of Application Development at Mirus to share her thoughts on what Mirus has accomplished in development during the 2016 year. Here's what she had to say:

"When asked to summarize what the Mirus development team accomplished over the past year, I paused and smiled. In my 15 years as a Mirus development team member, it gives me enormous pleasure to recognize we have had one of the most accomplished years in our history. Mirus underwent a major architectural and visual overhaul. The highlight of the year included the delivery of our new Smart Dashboard and Report View. Both of which were no small task and all teams, not just development participated in making our launches in March and September, a successful one."

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