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Chuck Bartlett

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Restaurant Above Store Reporting, Business Intelligence, Business Analytics - Aren’t they all the same?

Posted by Chuck Bartlett on 6/28/17 2:22 PM

Restaurant organizations are increasingly turning to data to help manage their operations more effectively, improve marketing, drive revenues, increase profit margins, ensure competitiveness and grow their businesses. Unfortunately, today, the most widely implemented solutions aren’t Business Intelligence (BI) or Business Analytics (BA) solutions. No, today, the vast majority of restaurant companies rely on reports generated by the very systems used to operate (POS, BOH, etc.), their businesses.

Why? In my humble opinion, there’s a lot of confusion around terms being used to describe what any restaurant company may be receiving when it comes to their reporting. There’s Above Store Reporting (ASR), BI and BA to name a few. While they each provide a means to an end, that end is very different in each case.

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Topics: Restaurant Data Warehouse, Restaurant Custom Reporting

Restaurant Employee Contests: Fun, Profitable, or Both?

Posted by Chuck Bartlett on 5/30/17 10:05 AM

Whether you are a franchisor or franchisee you want each of your restaurant locations and its employees to make more money. Challenges being placed on already thin margins make it difficult to keep up with the increased demands from labor, food costs, rent etc. And in today’s competitive labor market the cost of locating and training new staff members just adds to the challenge.

If you’re a table service oriented restaurant and you’ve gone to tip pooling or even ventured into the no-tip territory you may have already seen a difference in employee motivation or lack thereof due to these policies where the excellent servers are now making less in tips while the mediocre server is pretty happy. So now you need to find other ways to put the spark back in your team.

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Topics: Restaurant Performance

Restaurant Customer Satisfaction - What Exactly Makes Your Guest Come Back?

Posted by Chuck Bartlett on 5/3/17 3:04 PM

What's CX?

According to Wikipedia, Customer Experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts:

  1. The customer's journey.
  2. The brand touchpoints the customer interacts with.
  3. The environments the customer experiences (including digital environment) during their experience.

In addition to the focus on hiring and retaining staff, labor and food costs, customer engagement technology and winning the guest / customer through exceptional service are among the top priorities for restaurant companies that want to win the wallet and mind of the customer.

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Topics: Restaurant Operations

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