Loss of any kind is a sensitive subject. In this week’s post, I had the opportunity to pick the brain of a MIRUS client who deals exclusively with loss on a daily basis. I had the pleasure of meeting him in Las Vegas for the annual MIRUS User Conference and he offered up his time to participate in a QA.
Mike Scafidi knows about loss. He has made it his career since the early 90s. Mike has helped prevent loss for big brands, such as: Macy's, Toys R Us/Kids R Us, Marshalls and PetSmart. For the past four years, Mike has dedicated his time to loss prevention for Uno Chicago Grill. Three of those four years have been spent using the MIRUS Enterprise solution for restaurant reporting and analysis. Mike uses the software for fraud detection and loss prevention, specifically.
Uno Chicago Grill originated from … you guessed it, Chicago, IL. What started as a man (Ike Sewell) creating a deep dish pizza in 1943 has turned into a company of 140 locations, worldwide. They still create their famous deep dish pizza from scratch everyday but in time have adjusted their menu to suit anybody’s palate; not just pizza lovers.
The following is a question and answer with Mike about how he manages loss at Uno Chicago Grill and how he leverages MIRUS to discover fraud:
On behalf of myself and all of us on the MIRUS team, we thank Mike Scafidi and Uno Chicago Grill for their continued partnership. Restaurant companies like Uno who understand the importance of self-service business intelligence solutions are staying ahead of the curve and positioning themselves nicely for the “analytic bubble” that is on the cusp of bursting within the industry. Refer to our previous post about the impact customer satisfaction has on restaurant profit margin. In that post, MIRUS CEO Dave Bennett was quoted by saying: “Would you rather be served a fish dinner or have someone teach you how to fish?” Mike and his team at Uno have opted for the latter – and it’s evident by our conversation that they have made a great decision.
Want to "be like Mike?" Learn more about the MIRUS solution for loss prevention by clicking the button below! You can even schedule a free demo!