Mirus Restaurant Solutions
Blog Demo Login

Restaurant Sales & Traffic pick up momentum

Posted by Dave Bennett on 12/13/17 9:05 AM

Much has been written over the past two years about the dismal pattern of same store sales and traffic for restaurants. Traffic has been negative throughout this period, and sales have rarely been positive, and then only when restaurants increase prices.

Read More

Topics: Restaurant Profit, Mirus Updates, Restaurant Operations, Restaurant Performance

Restaurant Sales continue slump in August

Posted by Dave Bennett on 8/15/17 10:40 AM

The official numbers for July are now out and it was a bad month for restaurants sales, down by -4.7% according to TD2NK. I thought it would be good to take a mid-month check on the Mirus Index to see if August could be the month to turn things around. Based on the first 14 days of the month, the sales slump continues in August.

Same Store Sales in Mirus Index were positive in both Q1 and Q2 of 2017, and you can see the trail end of that in the chart above. The positive gains were declining in June, and July 4th was a great weekend, but by the middle of July the month to date numbers were negative and they haven't budged much.

All of this is focused on sales, but what about traffic? Q3 will be the seventh quarter in a row of negative customer traffic into restaurants. TD2NK measures that traffic fell -8.7% from July 2015 to July 2017. The Mirus Index has traffic down -2.7% at the mid-way point of Q3 2017. You can manipulate same store sales, but you can't manipulate customer traffic.

We will keep an eye on things, and keep you informed. If you would like to learn more about how you can get the Mirus Index every day, click on the button below.

Let's Talk

Read More

Topics: Restaurant Profit, Restaurant Operations, Restaurant Performance

Restaurants extend declines in July

Posted by Dave Bennett on 8/1/17 11:30 AM

Restaurant sales and customer traffic have been in decline for months, and July didn't help. While the results were not the worst in recent history, July extends several streaks that started at the start of 2016. Same store sales for July fell (1.2%) on (2.6%) less traffic. July was the first month this year that recorded negative growth in both numbers.

Read More

Topics: Restaurant Profit, Restaurant Operations, Restaurant Performance

POS Reporting VS Above Store Reporting

Posted by Kira on 5/18/17 3:05 PM

In the Beginning

All restaurants, big or small, depend on a Point of Sale (POS) system to keep track of their business financials. A POS system can generate reports based on sales and customer information and trends that allow the restaurant operators to examine sales data along different thresholds and create promotions based on popular items or slower day parts. POS systems provide useful information to executives as their restaurant business develops.

Read More

Topics: Restaurant Data Warehouse, Restaurant Operations, Restaurant Performance

Restaurant Customer Satisfaction - What Exactly Makes Your Guest Come Back?

Posted by Chuck Bartlett on 5/3/17 3:04 PM

What's CX?

According to Wikipedia, Customer Experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts:

  1. The customer's journey.
  2. The brand touchpoints the customer interacts with.
  3. The environments the customer experiences (including digital environment) during their experience.

In addition to the focus on hiring and retaining staff, labor and food costs, customer engagement technology and winning the guest / customer through exceptional service are among the top priorities for restaurant companies that want to win the wallet and mind of the customer.

Read More

Topics: Restaurant Operations

Locked In: The Dilemma of the Restaurant CEO

Posted by Kira on 4/4/17 11:04 AM

The Need for More Advanced Technology

As restaurant businesses continue to grow and expand, there comes a point when restaurant executives become frustrated with spreadsheets and spending time piecing together information. It is also challenging for the executive to what is really happening in their business. Restaurant CEOs and owners task their leadership team to find a comprehensive analytic solution to get greater insight into their restaurant data.

Enter the restaurant software companies that provide a variety of tools which can help arm these businesses with the right solutions. As you enter into new relationships with vendors (whether a POS system, a Back Office solution or an Above Store Reporting Tool) be aware that there are a variety of agreement designs that can work both for or against you.

Read More

Topics: Restaurant Operations

Restaurants sell more using Mirus

Posted by Dave Bennett on 3/17/17 8:25 AM


Measuring success or failure of a system that improves decision making is challenging in many respects. But, the Same Store Sales (SSS) metric can be useful, especially when applied to a long period of time, and across thousands of restaurants. SSS is caluclated as a percentage change from last year to this year, and only uses locations that are open for both years.

Read More

Topics: Restaurant Profit, Restaurant Marketing, Restaurant Operations, Restaurant Finance, Restaurant Performance, Performance

How Labor Affects Restaurant Promotions

Posted by Leslie on 2/1/17 2:37 PM

As a restaurant CMO the areas of social media, guest feedback and planning the next profitable promotion probably take up most of your time. But what about labor? Wait, Operations is supposed to take care of labor scheduling and staffing not marketing. Before you pass this very important function off to the next guy you may want to see how labor affects the marketing department's efforts.

Read More

Topics: Restaurant Profit, Restaurant Operations

Investigating Customer Satisfaction and Tip Percentage Relationships

Posted by Frank on 1/16/17 9:30 AM

The Foundation

For the purpose of this article, let's make the assumption that the multiple restaurants you oversee have, in some form or another, a POS system, an established holiday calendar, weather data, customer satisfaction surveys, kitchen timers, and a labor management system.

If you only have a few of these systems in place, that's okay. I just wanted to name the data source systems that could be leveraged for this reporting overview.

Read More

Topics: Restaurant Profit, Restaurant Operations

Should You Change Your Restaurant POS?

Posted by Dave Bennett on 1/6/17 2:16 PM

It seems like an eternal question for many restaurant companies; should I dump the POS we use today in favor of a 'better' one? In our business, the POS is a fundamental system. Without a POS it is vitually impossible to run a multi-unit company. From out vantange point, it is also one of the most disliked systems. The churn in POS is not well documented but I think it is easy to say over 50% of companies choose a different vendor when their current POS reaches end of life. Shooting the POS vendor seems to be a popular sport among restaurant companies.

Read More

Topics: Restaurant Operations

Search

Subscribe to Blog

Recent Posts

Top Restaurant Blog
Hot Companies In Houston