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POS Reporting VS Above Store Reporting

Posted by Kira on 5/18/17 3:05 PM

In the Beginning

All restaurants, big or small, depend on a Point of Sale (POS) system to keep track of their business financials. A POS system can generate reports based on sales and customer information and trends that allow the restaurant operators to examine sales data along different thresholds and create promotions based on popular items or slower day parts. POS systems provide useful information to executives as their restaurant business develops.

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Topics: Restaurant Data Warehouse, Restaurant Operations, Restaurant Performance

Restaurant Customer Satisfaction - What Exactly Makes Your Guest Come Back?

Posted by Chuck Bartlett on 5/3/17 3:04 PM

What's CX?

According to Wikipedia, Customer Experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts:

  1. The customer's journey.
  2. The brand touchpoints the customer interacts with.
  3. The environments the customer experiences (including digital environment) during their experience.

In addition to the focus on hiring and retaining staff, labor and food costs, customer engagement technology and winning the guest / customer through exceptional service are among the top priorities for restaurant companies that want to win the wallet and mind of the customer.

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Topics: Restaurant Operations

Locked In: The Dilemma of the Restaurant CEO

Posted by Kira on 4/4/17 11:04 AM

The Need for More Advanced Technology

As restaurant businesses continue to grow and expand, there comes a point when restaurant executives become frustrated with spreadsheets and spending time piecing together information. It is also challenging for the executive to what is really happening in their business. Restaurant CEOs and owners task their leadership team to find a comprehensive analytic solution to get greater insight into their restaurant data.

Enter the restaurant software companies that provide a variety of tools which can help arm these businesses with the right solutions. As you enter into new relationships with vendors (whether a POS system, a Back Office solution or an Above Store Reporting Tool) be aware that there are a variety of agreement designs that can work both for or against you.

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Topics: Restaurant Operations

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