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Restaurant Theft: Close the LOOP for a more complete deterrence program

Posted by Chuck Bartlett on 1/24/17 10:26 AM

Theft Happens

We all know that theft happens in the restaurant industry; heck, it happens in most industries. For example, did you know; according to a study by the National Retail Federation, 2016 was the first year ever that 100% of retailers said they were victims of organized retail theft.

Unfortunately there are numerous stats to back up the prevalence of restaurant theft:

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Topics: Restaurant Loss Management

Coupon Fraud: You May Be Giving Away More Than You Think

Posted by Chuck Bartlett on 8/11/16 3:00 PM

Are your promos being used to commit fraud?

The majority of restaurants have utilized some type of promotion in order to build revenue, introduce a new product, drive traffic or reward loyal customers. In short, your restaurant business is providing a coupon offer in return for more / specific customer interaction. This give and take process generally works well. However, while it may be increasing traffic and driving sales, your business may be losing hundreds, heck even thousands of dollars due to fraud and you may not even know it.

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Topics: Restaurant Operations, Restaurant Loss Management, Restaurant Finance

Why Restaurant Manager Theft Needs To Be Discussed

Posted by Dave Bennett on 4/6/16 10:33 AM

Restaurant Management Theft

The Elephant In The Room...

Theft, or loss, in the restaurant industry is everywhere. Lots of small, cash transactions are one factor that sets the stage for loss. Food that can be consumed at home is another. This is a touchy subject for restaurant companies, a reality that very few like to discuss.

Of all the discussions that are uncomfortable for restaurant companies, manager theft ranks near the top. At most companies, the manager is a key control point for finances. We empower them with unique access to money and data. One bad apple can do a lot of damage.

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Topics: Restaurant Loss Management

How Uno Pizzeria Reduced Restaurant Loss

Posted by Leslie on 6/3/15 10:30 AM

Our clients love us and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Each month we shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

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Topics: Restaurant Profit, Restaurant Custom Reporting, Restaurant Loss Management, Client Spotlight

Preventing Gift Card Fraud at your Restaurants

Posted by Mirus Team on 8/15/14 10:00 AM

Do you like receiving a gift card in lieu of something more personal?  An increasing number of Americans do.  The continued popularity of gift cards is on the rise with Starbucks reporting a whopping third of total sales from gift cards in the fourth quarter of 2013.  That's $1.4 billion to be exact.   


With that much profit on the line, the risk gift card fraud poses is greater than ever for retailers and restaurants alike.  Suddenly diners don't have to be so sneaky when an inconspicuous card will "dine and dash" for them.  Raising the stakes even higher, thieves continue to devise increasingly sophisticated methods to perform a very simple objective : ripping you off.  Unfortunately, you don't have to look any further than your own employees when it comes to the majority of gift card theft. 

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Topics: Restaurant Loss Management

5 Steps to Manage Restaurant Theft and Fraud

Posted by Frank on 7/17/14 11:00 AM

When was the last time you stole something?

Don't tell me you've never stolen anything. Why did you do it? Accident? Necessity? You simply wanted it? Maybe you knew you shouldn't but you weren't harming anyone, the owner may never know, or the chance of getting caught was slim to none.

I'm not trying to make you feel bad. I just wanted to express the fact that theft is inevitable. As a restaurant manager, you must realize

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Topics: Restaurant Loss Management

Methodology of Loss Prevention: 5 Ways to be Proactive - Right Now

Posted by Mirus Team on 12/19/13 8:00 AM

I don't always try to prevent loss. But when I do, I do it manually.

Loss prevention within the restaurant industry is a hot topic right now. There’s something awkward and unsettling about it, too. Operators want to act like they have it under control and financial executives are hesitant to disclose that loss is actually occurring. Why? My theory is that they don’t want to appear vulnerable. I heard a story a few weeks ago where an employee had stolen over $5,000 and it flew under the radar for about three months until a District Manager finally realized something wasn’t adding up on the P&L. There isn’t an end to that story yet as it is still being settled in court. Which brings me to my point: there’s a manual and automated methodology to preventing loss. (Although I would go as far as saying that preventing is not the appropriate choice of words … restaurants are always at risk of being stolen from – so the only sure fire way to prevent loss would be to hire an auditor to be at each location everyday. Who can afford that, anyway?)

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Topics: Restaurant Custom Reporting, Restaurant Loss Management

The Art of Loss Prevention | QA with Uno Chicago Grill’s Mike Scafidi

Posted by Mirus Team on 11/25/13 2:13 PM


Loss of any kind is a sensitive subject. In this week’s post, I had the opportunity to pick the brain of a MIRUS client who deals exclusively with loss on a daily basis. I had the pleasure of meeting him in Las Vegas for the annual MIRUS User Conference and he offered up his time to participate in a QA.


Mike Scafidi knows about loss. He has made it his career since the early 90s. Mike has helped prevent loss for big brands, such as: Macy'sToys R Us/Kids R Us, Marshalls and PetSmart. For the past four years, Mike has dedicated his time to loss prevention for Uno Chicago Grill. Three of those four years have been spent using the MIRUS Enterprise solution for restaurant reporting and analysis. Mike uses the software for fraud detection and loss prevention, specifically.


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Topics: Restaurant Loss Management

The Art of Loss Prevention - Q&A with Mirus CEO, Dave Bennett

Posted by Mirus Team on 9/6/13 12:30 PM

Whether you own one restaurant or 100 there's no eluding the fact that at some point you have been stolen from. It may have been a lot or a little but your employees who handle food and money day in and day out have either purposefully or accidentally stolen from you. (Who am I kidding, 99.9% of the time it was on purpose and chances are multiple people conspired in it...)

In conjuction with HT Magazine, Editor in Chief Abigail Lorden has worked with myself and Mirus President/CEO Dave Bennett to dive into the subject of loss prevention within the restaurant industry. The commentary below will be featured in a future issue of HT Magazine but we feel it's important enough to also be featured in The Mirus Reporter.

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Topics: Restaurant Loss Management

5 Best Practices for Detecting Fraud within your Restaurants

Posted by Mirus Team on 6/28/13 3:33 PM

Losing pennies a day can add up overtime...

Whether you own one restaurant or 100, there's no eluding the fact that theft happens.  Fraudulent activity is a regular occurrence in many industries but it rears its ugly head the most in restaurants.  Why, you ask? You've been in restaurants for years, of course you know why! Your employees handle money and make the food! It's no secret how easy it is to void a transaction or cancel a made or unmade order and pocket the money.  The question is, how do you catch it and attempt to stop it?  We've created five best practices that may help you out. You're an Above Store Leader so you can't be in every store, every day - here's how you can get your arms around fraudulent activity in your store(s):

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Topics: Restaurant Custom Reporting, Restaurant Loss Management


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