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The Blurred Lines of "Restaurant Management Software"

Posted by Frank on 3/16/18 2:32 PM

Like many terms in the restaurant industry, "Restaurant Management Software" is widely used, creating a complex understanding of what it actually means. In this article, I'd like to briefly discuss why that is, explain what I have learned so far by studying its use in our industry and tell you how to get a clearer picture of what defines solutions that are classified as Restaurant Management Software.

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Topics: Restaurant Performance

5 Reports To Improve Restaurant Customer Satisfaction

Posted by Kira on 3/8/18 11:48 AM

What makes your customers happy when visiting your restaurants and what keeps them coming back? Is it the quality and taste of the food? Polite and speedy service? Customer fulfillment, or lack of it, will ultimately affect your restaurant business in a significant way.

Restaurant executives study reports pertinent to their specific departments (Finance, Operations, Marketing, etc.) but no matter their department, there are factors that overlap amongst these departments. One major issue is customer satisfaction. There are many variables that can affect customer satisfaction and by looking at the right information, restaurant companies can utilize a way to measure the key metrics important to executing a memorable dining experience for their guests.

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Topics: Restaurant Custom Reporting

Save the Date: Mirus User Conference 2018

Posted by Frank on 2/27/18 9:13 AM

The date has been set! Join us September 26-27th at Hotel Sorella in Houston, Texas for our annual user conference, MCON. Come grow in your restaurant reporting and analysis knowledge while enjoying several networking opportunities with like-minded restaurant industry professionals.

Even if you are not a current Mirus client, you will find value in attending. Learn techniques for using the wealth of data your systems produce to drive revenues and increase profits.

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Topics: Mirus Updates

Client Spotlight: ThinkFoodGroup

Posted by Leslie on 2/14/18 3:26 PM

Our clients love us, and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Periodically we like to shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

ThinkFoodGroup is the innovative company behind Jose Andres' restaurants, hotels, food products, media, educational initiatives and philanthropy. They have over a dozen concepts, each as unique as their creator himself. The overflow of data streaming from each unique concept and from a multitude of systems is what led ThinkFoodGroup to partner with Mirus.

I recently had the chance to sit down with ThinkFoodGroup's Elizabeth Geny, Operations Manager and Jessica Berman, Operations Systems Specialist to learn how Mirus is helping them consolidate and better use their data.

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Topics: Client Spotlight

Fast Casual Operations: 2 Areas That Affect Restaurant Profits

Posted by Frank on 2/8/18 2:14 PM


The ordering experience at a fast-casual restaurant can be overwhelming for some guests. Take a second and imagine this scenario with me: You walk into a fast-casual restaurant with a friend. Let's say this is one of those new pizza concepts where you go through the line picking toppings, making your pizza similar to a Subway line.

It's lunchtime, the place is fairly busy. You have a handful of customers behind you as you stare at the menu board above. But it's ok, they are also staring, trying to decide how they should begin their journey. For some, the ordering experience can even cause anxiety. To make the process go smoothly and put guests at ease there are two things fast-casual operators can do. Focusing on these two areas will help fast casual operations increase profits.

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Topics: Restaurant Operations, Performance

What Comes First: Smart Data or Smart People?

Posted by Dave Bennett on 1/31/18 8:58 AM

What Comes First?

Determining the reason why two restaurant reporting numbers are different can be a real challenge, like the chicken or the egg. In this era of big data, many restaurant companies are racing to improve their use and comprehension of the data they have locked up in their system silos. But, the question for this post is: Does data make people smarter or is it the other way around?

In 2017, same-store sales of all restaurants fell by -1.1% according to TD2NK and their Black Box Intelligence index. This index is computed on data from 30,000 restaurants, so it is a pretty good aggregation of data - about 5% of the restaurant industry. In this population, I think it is fair to say that some of the companies use their data aggressively and some do not.

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Topics: Restaurant Performance

3 Characteristics of An Enterprise Data Warehouse

Posted by Chuck Bartlett on 1/23/18 10:43 AM


Before we jump into the characteristics of an Enterprise Data Warehouse (‘EDW’) it might help to define what an EDW consists of. An EDW is a centralized repository that integrates data from various transactional, legacy, or 3rd party systems and applications that are used to operate and manage your business. In contrast to these systems, the EDW is built for analysis and retrieval of data rather than the upkeep of individual transactional records.

Ralph Kimball, one of the original architects of data warehousing and someone whose teachings we adhere to, provided a more concise definition of a data warehouse: “A data warehouse is a copy of transaction data specifically structured for query and analysis.”.

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Topics: Restaurant IT

The Do's And Don'ts of Increasing Restaurant Profit Margin

Posted by Kira on 1/18/18 11:13 AM

Finding new ways to maximize the overall profitability of a restaurant business is on the mind of every restaurant owner. Whether you have a few restaurants or a few hundred, you’re constantly trying to think up ways to beef up the profit margin. Your executives analyze the numbers, think up ideas to control costs, cut down on food waste, offer Limited Time Offers, cut back labor hours and eliminate overtime, all with the ultimate goal of increasing profitability. But what steps are taken to ensure that any of these ideas will prove successful? Are they examining performance metrics in order to track and evaluate what steps are effective and which areas need improvement?

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Client Spotlight: Mohegan Holding Company & The Power of Automation

Posted by Leslie on 1/9/18 11:35 AM

Our clients love us and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Periodically we like to shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

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Topics: Client Spotlight

Mirus 2017 Year In Review

Posted by Leslie on 12/26/17 1:38 PM

2017, what a year it was for the restaurant industry. We saw our share of ups and downs having fought through hurricanes, floods, and wildfires. The stock market hit record highs with increased valuations of some restaurant stocks. There were many major acquisitions throughout the industry.

Mirus also had a busy year. This 2017 Year in Review details some of the highlights from the year.

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Topics: Mirus Updates


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