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The Brief History of Mirus Restaurant Reporting

Posted by Leslie on 7/27/18 2:44 PM

Mirus Restaurant Solutions is a leading provider of business intelligence and data warehouse services for the restaurant industry. The past 18 years have provided us with an enormous amount of educational experiences that have allowed us to fine tune and become the innovative company we are today. But just where did we come from and how has that shaped us? Let’s take a trip through time to see how Mirus began, what we’ve learned and how it’s made us who we are today.

The Beginning

It all started as a typical 1998 tech startup in Tampa, Florida. A small group of innovators lead by Brad Anderson formed The Sankaty Group. Like most offerings in the marketplace today, the product was developed as a solution to a problem. Anderson was working for one of his professors who had a consulting business. He was tasked with crunching a lot of numbers to help clients with menu engineering decisions. Using spreadsheets to get the job done proved to be extremely cumbersome. There had to be a better way.

So Anderson began to develop his own data warehouse product to make the task easier. When they weren’t playing softball, drinking beer or watching football the group was writing the initial code for what would become Mirus’ flagship product: Mirus Enterprise. The group was a unique blend of people from both the restaurant and technology communities with diverse backgrounds. In 2001 the Sankaty Group was acquired by Mirus.

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Topics: Restaurant Data Warehouse

Accessing Restaurant Data: One Company's Success Story

Posted by Kira on 7/13/18 2:11 PM

Too Much Data

Restaurant companies collect a lot of data on a daily basis from all the systems they have in place. How they organize, combine, analyze and distribute that data can have a big impact on the overall success of their business. Certain restaurant companies seek help from outside sources. However, some business intelligence and performance management software can be complicated and difficult to use and understand, using jargon that’s meant for IT professionals. This isn’t very helpful for a financial analyst, for example, who needs specific information and has to report to executives waiting for answers to pertinent questions.

Furthermore, many of these BI alternatives aren’t capable of getting all the data from all the sources. Thereby only being partially helpful. So the Financial Analyst needs to fortify the missing information. He/she needs to piece the data together using the only other way they can think of: Excel.

Over time, especially as their business expands, they begin to realize this way of putting information together can not filter manual errors and is extremely time-consuming. Sometimes restaurant executives can spend all their time creating reports and be left with no time to review them. Additional challenges, as a result, can be:

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Topics: Restaurant Data Warehouse

Why Your Restaurant Business Needs A Data Mining Solution

Posted by Kira on 5/11/18 10:09 AM

What exactly is data mining? It’s the practice of examining large databases in order to generate new information that can make your restaurant business that much more successful. The data mining process identifies patterns and trends and enables restaurant operators to sort through useful information to quickly get answers to pertinent questions. Restaurant executives can use this information to increase revenues, cut costs, and decrease unnecessary risks in their business. Additionally, large databases contain hidden insights that can help your restaurants improve customer satisfaction, forecast sales and ensure the success of marketing initiatives.

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Topics: Restaurant Data Warehouse

Restaurant CTO Challenge: How to Monitor Labor Data

Posted by Kira on 12/15/17 10:48 AM

The CTO Challenge: Labor

One of the many challenges of the restaurant CTO is to implement a reporting solution that can help lower labor costs and maximize profits. They’re tasked with integrating the latest technology, seeking the right platforms for their structure, drive success and create a competitive lead. The days of Excel spreadsheets are numbered. Ultimately, the CTO needs to find and recommend a platform that will aid restaurant executives in making the best decisions in operations and finance and developing strategies that provide a significant ROI. The CTO’s research and definitive recommendation of the suitable reporting tool is vital and can affect the productivity (or lack thereof) of all departments.

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Topics: Restaurant IT, Restaurant Data Warehouse

Should Restaurant HR Leverage BI?

Posted by Chuck Bartlett on 10/25/17 11:19 AM

Today, for many restaurant companies, the challenge of harnessing the myriad of disparate data generated by the systems (POS, BOH, ERP, etc.) used to operate and manage their businesses is just that, a challenge. And when it comes to the Human Resource (HR) department, well, they're no different - the reason being, data associated with different tasks such as hiring, job satisfaction surveys, training details and performance management reviews all reside in different databases.

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Topics: Restaurant Data Warehouse

Restaurant Above Store Reporting, Business Intelligence, Business Analytics - Aren’t they all the same?

Posted by Chuck Bartlett on 6/28/17 2:22 PM

Restaurant organizations are increasingly turning to data to help manage their operations more effectively, improve marketing, drive revenues, increase profit margins, ensure competitiveness and grow their businesses. Unfortunately, today, the most widely implemented solutions aren’t Business Intelligence (BI) or Business Analytics (BA) solutions. No, today, the vast majority of restaurant companies rely on reports generated by the very systems used to operate (POS, BOH, etc.), their businesses.

Why? In my humble opinion, there’s a lot of confusion around terms being used to describe what any restaurant company may be receiving when it comes to their reporting. There’s Above Store Reporting (ASR), BI and BA to name a few. While they each provide a means to an end, that end is very different in each case.

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Topics: Restaurant Custom Reporting, Restaurant Data Warehouse

Restaurant Data Analytics - What Should You Expect to Pay?

Posted by Leslie on 6/8/17 2:11 PM

How much does it cost? That’s the question that inevitably comes up whenever I’m talking with a restaurant executive about the data analytic services Mirus provides. Sometimes the timing of the question is right on; other times it’s a bit premature.

If I were selling pens or another commodity the price question wouldn’t be that big of a deal. A pen is a pen. You can touch it, you know what it does, how to use it and why you need it. Business Intelligence (BI) Software as a Service (SaaS) solutions, while not new to the restaurant industry (we’ve been around for more than 17 years), are not so straightforward. The benefits and use cases of these solutions are different depending on who you talk to.

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Topics: Restaurant Custom Reporting, Restaurant Data Warehouse

POS Reporting VS Above Store Reporting

Posted by Kira on 5/18/17 3:05 PM

In the Beginning

All restaurants, big or small, depend on a Point of Sale (POS) system to keep track of their business financials. A POS system can generate reports based on sales and customer information and trends that allow the restaurant operators to examine sales data along different thresholds and create promotions based on popular items or slower day parts. POS systems provide useful information to executives as their restaurant business develops.

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Topics: Restaurant Data Warehouse, Restaurant Performance, Restaurant Operations

How Can Restaurants Benefit From API's?

Posted by Leslie on 7/28/16 9:05 AM

Can We Talk

Restaurants today are about more than just food and hospitality. Technology has become a major factor, both customer facing and behind the scenes. Restaurant chains are being more efficiently run with the help of numerous systems from Point of Sale, Back of House, Labor Scheduling, Business Intelligence, Guest Loyalty and the list goes on. Each system holds valuable information that becomes exponentially more valuable when combined with other data. In order to take advantage of that value, restaurant IT executives are continuously faced with the challenge of making these restaurant systems talk to one another. Unfortunately, it's not that simple. Getting data out of some of these systems can be pretty challenging. However, the push is being made more and more for technology companies to "open up" access. Enter the API.

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Topics: Restaurant Data Warehouse, Restaurant IT

How Restaurant Customer Data Can Make You a Better Marketer

Posted by Leslie on 6/21/16 8:30 AM

As a restaurant marketer your job is to tell a compelling story about your brand that makes people want to come in and spend time and money at your restaurant. You've got two choices when it comes to writing that story: Fiction or Non-Fiction.

You can make-up all the facts and paint a picture of who you think your customers are, why they come to your restaurant and what they purchase OR you can look at the actual facts, really get to know your customers, learn why they come in, see trends in what they purchase and build a highly profitable marketing campaign around your loyal fans who will get excited and hopefully sing your praises on social media. This is where customer data comes in.

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Topics: Restaurant Data Warehouse, Restaurant Marketing

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