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Leslie

Leslie is on the front lines helping Mirus clients figure out innovative ways to increase restaurant profits. Energetic and easy-going, she prides herself in customer service and prioritizes client's analytical needs.
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Recent Posts

Client Spotlight: ThinkFoodGroup

Posted by Leslie on 2/14/18 3:26 PM

Our clients love us and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Periodically we like to shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

ThinkFoodGroup is the innovative company behind Jose Andres restaurants, hotels, food products, media, educational initiatives and philanthropy. They have over a dozen concepts, each as unique as their creator himself. The overflow of data streaming from each unique concept and from a multitude of systems is what led ThinkFoodGroup to partner with Mirus.

I recently had the chance to sit down with ThinkFoodGroup's Elizabeth Geny, Operations Manager and Jessica Berman, Operations Systems Specialist to learn how Mirus is helping them consolidate and better use their data.

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Topics: Client Spotlight

Client Spotlight: Mohegan Holding Company & The Power of Automation

Posted by Leslie on 1/9/18 11:35 AM

Our clients love us and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Periodically we like to shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

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Topics: Client Spotlight

Mirus 2017 Year In Review

Posted by Leslie on 12/26/17 1:38 PM

2017, what a year it was for the restaurant industry. We saw our share of ups and downs having fought through hurricanes, floods, and wildfires. The stock market hit record highs with increased valuations of some restaurant stocks. There were many major acquisitions throughout the industry.

Mirus also had a busy year. This 2017 Year in Review details some of the highlights from the year.

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Topics: Mirus Updates

Client Spotlight: How Cafe Rio improved their business with their data

Posted by Leslie on 11/21/17 9:58 AM

Our clients love us and we love them right back! We're constantly amazed by their ingenuity and accomplishments. Their ideas and requests are what keep us on the leading edge of restaurant business solutions. Periodically we like to shine the light on our clients, their accomplishments and what they're doing to increase their restaurant profit margin.

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Topics: Restaurant Finance, Client Spotlight, Restaurant Performance

Restaurant Data Analytics - What Should You Expect to Pay?

Posted by Leslie on 6/8/17 2:11 PM

How much does it cost? That’s the question that inevitably comes up whenever I’m talking with a restaurant executive about the data analytic services Mirus provides. Sometimes the timing of the question is right on; other times it’s a bit premature.

If I were selling pens or another commodity the price question wouldn’t be that big of a deal. A pen is a pen. You can touch it, you know what it does, how to use it and why you need it. Business Intelligence (BI) Software as a Service (SaaS) solutions, while not new to the restaurant industry (we’ve been around for more than 17 years), are not so straightforward. The benefits and use cases of these solutions are different depending on who you talk to.

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Topics: Restaurant Data Warehouse, Restaurant Custom Reporting

How Labor Affects Restaurant Promotions

Posted by Leslie on 2/1/17 2:37 PM

As a restaurant CMO the areas of social media, guest feedback and planning the next profitable promotion probably take up most of your time. But what about labor? Wait, Operations is supposed to take care of labor scheduling and staffing not marketing. Before you pass this very important function off to the next guy you may want to see how labor affects the marketing department's efforts.

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Topics: Restaurant Profit, Restaurant Operations

How To Leverage Technology to Track Labor & Overtime

Posted by Leslie on 9/21/16 2:57 PM

Labor is on the minds of many restaurant executive's these days and for good reason. The news of the Department of Labor's new overtime rules along with minimum wage increases has operators scrambling to keep labor costs down. Technology can play a big role in helping track labor and prevent overtime.

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Topics: Restaurant Profit, Restaurant Operations

How Profit Patterns Can Give Restaurants Hope and Improve Operations

Posted by Leslie on 9/14/16 10:25 AM

Slow Sales

With all the bad news in the restaurant industry lately about negative same store sales and traffic declines it may be hard as a restaurant operations executive to motivate your team and stay motivated yourself. Throughout history the one thing that has helped people persevere through tough times: Hope. One way operations executives can find hope in these hard times is knowing when profits are highest throughout the year and taking advantage of that knowledge.

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Topics: Restaurant Profit, Restaurant Operations

How Can Restaurants Benefit From API's?

Posted by Leslie on 7/28/16 9:05 AM

Can We Talk

Restaurants today are about more than just food and hospitality. Technology has become a major factor, both customer facing and behind the scenes. Restaurant chains are being more efficiently run with the help of numerous systems from Point of Sale, Back of House, Labor Scheduling, Business Intelligence, Guest Loyalty and the list goes on. Each system holds valuable information that becomes exponentially more valuable when combined with other data. In order to take advantage of that value, restaurant IT executives are continuously faced with the challenge of making these restaurant systems talk to one another. Unfortunately, it's not that simple. Getting data out of some of these systems can be pretty challenging. However, the push is being made more and more for technology companies to "open up" access. Enter the API.

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Topics: Restaurant Data Warehouse, Restaurant IT

How Restaurant Customer Data Can Make You a Better Marketer

Posted by Leslie on 6/21/16 8:30 AM

As a restaurant marketer your job is to tell a compelling story about your brand that makes people want to come in and spend time and money at your restaurant. You've got two choices when it comes to writing that story: Fiction or Non-Fiction.

You can make-up all the facts and paint a picture of who you think your customers are, why they come to your restaurant and what they purchase OR you can look at the actual facts, really get to know your customers, learn why they come in, see trends in what they purchase and build a highly profitable marketing campaign around your loyal fans who will get excited and hopefully sing your praises on social media. This is where customer data comes in.

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Topics: Restaurant Data Warehouse, Restaurant Marketing

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