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Spreadsheet & Trust, Oxymoron or Truth?

Posted by Chuck Bartlett on 10/31/17 9:07 AM

According to Microsoft, there are 1.2B (that’s right, B for Billion) Office users today. Of that, roughly 750M use Excel. Wow! That’s a lot of number crunching going on.

Error-Prone 

But what’s even more interesting is that 9 out of 10 (88%) spreadsheets have errors on them – that warrants another Wow! That’s a lot of inaccurate information being used by companies. And depending on the data being reported it could have a significant impact on a company’s regulatory compliance, perceived health not to mention incorrect assumptions being made about strategy, marketing, etc.

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Topics: Performance

Should Restaurant HR Leverage BI?

Posted by Chuck Bartlett on 10/25/17 11:19 AM

Today, for many restaurant companies, the challenge of harnessing the myriad of disparate data generated by the systems (POS, BOH, ERP, etc.) used to operate and manage their businesses is just that, a challenge. And when it comes to the Human Resource (HR) department, well, they're no different - the reason being, data associated with different tasks such as hiring, job satisfaction surveys, training details and performance management reviews all reside in different databases.

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Topics: Restaurant Data Warehouse

Mirus User Conference 2017 - Presentations & Photos

Posted by Frank on 10/25/17 10:37 AM

What a great conference this year! I want to thank everyone who joined us, especially the presenters and panelists. This year we made it back to lively and always exciting Vegas strip. Check out our photos here.

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Topics: Mirus Updates

Do Ordering Apps Benefit Restaurants?

Posted by Kira on 10/20/17 2:28 PM

Gone are the days of consumers ordering meals from menus delivered in the mail or left at their doorsteps. The frustration of dictating the order and repeating credit card information to a restaurant employee, struggling to hear over the background noise of a bustling restaurant is coming to an end. Once again, technological strides have brought us one step closer to making our lives easier. All we have to do is download the app, put in our location, and we're shown dozens (if not hundreds) of restaurants in our area that we can choose from. Whether placing an advanced order through an app and having the food waiting for you upon arrival or getting meal ideas for delivery by having access to a plethora of choices, the food ordering apps were intended to take us to the next level of convenience.

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Topics: Restaurant Marketing

Automated Machines: The Future of the Restaurant Industry?

Posted by Kira on 9/19/17 2:48 PM

The Future, Now?

All restaurant businesses strive to improve and streamline operations and increase profits by cutting expenses and recovering resources. A common reaction to increased wages by some restaurant executives has been to replace human labor with machines. In the ever-changing climate of the restaurant industry, it makes sense that some restaurant companies would implement the use of machines to grow productivity and cut down on labor costs. But are robots equipped to give customers the same level of service as a friendly employee? Are automated machines destined to take over restaurants?

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Topics: Restaurant Profit

Benefits of Consolidating Point of Sale & Back Office Data

Posted by Chuck Bartlett on 8/18/17 2:52 PM

"POS, Meet BOH"

In today’s restaurant space, the business of owning and operating a restaurant is more challenging and competitive than ever before. This means it’s more important than ever to leverage technology to your advantage and no better place to start than using your Point-of-Sale system’s (POS) sales data combined with your Back of House (BOH) to help more tightly control your two biggest controllable expenses – food and labor costs.

Looking more closely, restaurant food & beverage purchases plus labor expenses account for 60 to as much as 68 cents of every dollar in restaurant sales. The combined total is referred to as; “Prime Cost”, and it's at this crossroads where the battle for restaurant profitability takes place. Why, because you have the ability to control these expenses. Unlike your fixed costs (lease, utilities, insurance, etc.), you can directly impact your food cost percentage by more effective purchasing, product handling and menu pricing and your labor with tools to help with allocation, scheduling and overtime reduction/prevention. More on the labor from an earlier series of Blogs.

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Topics: Performance

Restaurant Sales continue slump in August

Posted by Dave Bennett on 8/15/17 10:40 AM

The official numbers for July are now out and it was a bad month for restaurants sales, down by -4.7% according to TD2NK. I thought it would be good to take a mid-month check on the Mirus Index to see if August could be the month to turn things around. Based on the first 14 days of the month, the sales slump continues in August.

Same Store Sales in Mirus Index were positive in both Q1 and Q2 of 2017, and you can see the trail end of that in the chart above. The positive gains were declining in June, and July 4th was a great weekend, but by the middle of July the month to date numbers were negative and they haven't budged much.

All of this is focused on sales, but what about traffic? Q3 will be the seventh quarter in a row of negative customer traffic into restaurants. TD2NK measures that traffic fell -8.7% from July 2015 to July 2017. The Mirus Index has traffic down -2.7% at the mid-way point of Q3 2017. You can manipulate same store sales, but you can't manipulate customer traffic.

We will keep an eye on things, and keep you informed. If you would like to learn more about how you can get the Mirus Index every day, click on the button below.

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Topics: Restaurant Profit, Restaurant Operations, Restaurant Performance

Time To Upgrade Your Restaurant Reporting System?

Posted by Kira on 8/10/17 4:11 PM

Upgrading Your Insight

Restaurant company executives carefully select best in class systems to manage their restaurant operations. Each system (Point of Sale, Inventory, Food Cost, Labor Scheduling, Online Ordering, Customer Feedback, Payroll, GL) likely does an excellent job of collecting the necessary information. However, piecing together the data from all of these transactional systems, in order to gain greater insight, is often done manually and the process is not only time consuming but also often unreliable. Ever feel like you go through the effort of collecting, sorting and entering data into a spreadsheet, but then you’re not able to access the right information when you need it? Here is when executives begin to experience frustration because they aren't always able to get the necessary answers in a timely manner (if at all). Do you find your company in the same predicament? How long does it take to get a report? And will it tie in all your restaurant data? Are you frustrated by reporting limitations? If the answer is yes, it may be time to upgrade your current restaurant reporting methods.

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Restaurants extend declines in July

Posted by Dave Bennett on 8/1/17 11:30 AM

Restaurant sales and customer traffic have been in decline for months, and July didn't help. While the results were not the worst in recent history, July extends several streaks that started at the start of 2016. Same store sales for July fell (1.2%) on (2.6%) less traffic. July was the first month this year that recorded negative growth in both numbers.

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Topics: Restaurant Profit, Restaurant Operations, Restaurant Performance

Restaurant Above Store Reporting, Business Intelligence, Business Analytics - Aren’t they all the same?

Posted by Chuck Bartlett on 6/28/17 2:22 PM

Restaurant organizations are increasingly turning to data to help manage their operations more effectively, improve marketing, drive revenues, increase profit margins, ensure competitiveness and grow their businesses. Unfortunately, today, the most widely implemented solutions aren’t Business Intelligence (BI) or Business Analytics (BA) solutions. No, today, the vast majority of restaurant companies rely on reports generated by the very systems used to operate (POS, BOH, etc.), their businesses.

Why? In my humble opinion, there’s a lot of confusion around terms being used to describe what any restaurant company may be receiving when it comes to their reporting. There’s Above Store Reporting (ASR), BI and BA to name a few. While they each provide a means to an end, that end is very different in each case.

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Topics: Restaurant Data Warehouse, Restaurant Custom Reporting

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